As Makro Detector, realizing disciplined and planned activities with the participation and endeavor of all our participants, Complying with quality management system standards in regard to circumferential factors and occupational safety rules, and making constant improvement possible, Being the leading firm in our area by keeping our quality standards at the highest levels, meeting with legal necessities, and realizing the production of electronics in compliance with national as well as international standards, To win our customers confidence by providing total quality in the most economic, fastest, and shortest way and maintaining this is our most important concern.
Our entire range of products are manufactured by global standard normatives and specifications. Our products have passed the EMC testing and are certificated with the CE certification. Our electronic and technological products are supervised and certificated by NQA which is one of the world's most recognized institutions in electronical and technological field. After Sale Services and Customer Satisfaction Makro Detector, having adopted a customer satisfaction centered approach with its experienced technical service staff, has stated the "Authorized Service Net Management" application among its after sale authorized distributors. Carrying on its activities with an understanding of superior quality and service in relation with its customers expectations, Makro Detector maintains the online management of service networks with the application it has launched. Making a software program developed online enabling the tracing of defective online products of retailers and shops -in addition to the online service management- available for service, Makro Detector aims at boosting the customer satisfaction level at shops and representatives.
Makro Detector provides fast, high quality, secure, and customer centered technical assistance service for all Makro Detector products with its call center and central care & repair unit either directly or through its authorized service spots. As Makro Detector, we have adopted customer centered service with our professional staff as a principle. In this regard we have aggregated the online after sale retailer management program in our corpus in order to increase our success rate in after sale services. As our authorized services are online with our central service at all times, we can easily monitor the workflow of all services and correct any inconveniences on the spot.
Customer satisfaction has to do with the success of the aggregation between the producing company and its technical services. We aim at 100% customer satisfaction in after sale services. We constantly increase the customer satisfaction of our companies by making these aggregations possible online with the authoritative service network management and after sale services program.